9joya Privacy Policy

By using the 9joya website and related services, you accept the terms of this privacy policy. This policy applies to users in Bangladesh and takes effect from the moment you register on the site.

9joya places user privacy as its highest priority. We keep your information secure using SSL encryption and modern data protection methods. The purpose of this policy is to inform you about what types of information we collect, why we collect it, how we use it, and what rights you have over your information.

If any changes are made to this policy, we will update the publication date on the site. For significant changes, a notification will be sent to your registered email.

2.1 Information Provided Directly

When you open an account or use services on 9joya, the following information is provided:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Information linked to your preferred payment method (bKash, Nagad, Rocket, or Upay number)
• Identity verification (KYC) documents — national ID or passport number

9joya uses collected information for the following legitimate purposes:

• Account Management: Handling registration, login, and account verification processes.
• Payment Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: Resolving issues through 24/7 live chat and email support.
• Security & Fraud Prevention: Detecting suspicious activity and ensuring account protection.
• Age & Identity Verification: Preventing access by minors.
• Responsible Gaming: Monitoring unusual betting behaviour to provide assistance to users.
• Service Improvement: Analysing user experience to further develop the platform.
• Legal Compliance: Maintaining records in accordance with applicable regulations.

4.1 Service Provider Partners

9joya engages trusted third parties to operate certain services. Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements. These include:

• Payment gateway service providers (bKash, Nagad, Rocket, Upay)
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)
• Technology and hosting service providers
• Identity verification service providers

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. 9joya uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Functional cookies: Remembering your preferences (language, theme).
• Analytics cookies: Understanding which parts of the site are used most and improving services.

6.1 Retention Period

9joya retains user information for as long as necessary. Generally:

• Information for active accounts is retained until the account is closed.
• Transaction and financial records may be retained for an additional period to meet legal obligations.
• Support contact records are kept for service quality control and dispute resolution.

9joya takes both technical and organisational measures to protect user information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent in encrypted form.
• Server Security: Databases are hosted in a secure environment and regular security audits are conducted.
• Access Controls: Only authorised staff can access user information, and they are bound by confidentiality agreements.
• Password Protection: Passwords are stored in hashed form — no staff member can view them directly.
• Audit Logs: Logs of important account activity are maintained so that fraudulent activity can be detected quickly.

As a 9joya user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: You can request that your information be deleted, provided there are no legal or contractual obligations preventing this.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request a copy of your information in a structured format.
• Right to Opt Out of Marketing Communications: You can unsubscribe from promotional emails at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

The 9joya platform integrates content from multiple game software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt to operate games. These providers may have their own privacy policies, and certain gameplay data may be transmitted to their servers.

Connections are established with bKash, Nagad, Rocket, and Upay for payment processing. These payment gateways handle your financial information in accordance with their own security protocols. 9joya is not responsible for the privacy policies of these third parties.

9joya strictly prohibits users under the age of 21 from opening an account or using its services. An age verification process is carried out at the time of registration, and identity document verification may be requested in suspicious cases.

If it comes to our attention that information from a minor has been collected, the relevant account will be closed immediately and the information will be deleted.

If a parent or guardian believes their child is using this platform, please contact [email protected].

9joya analyses user betting behaviour to ensure responsible gaming. If unusual or at-risk behaviour is identified through this analysis, we may offer assistance.

Users can set deposit limits, betting limits, or temporary breaks on their own account. To learn more about responsible play, visit our Responsible Gaming page.

9joya reserves the right to update this privacy policy at any time. When changes are made:

• The date of the most recent change at the top of the policy will be updated.
• A notification will be sent to your registered email for significant changes.
• Continued use of the site after changes will be taken to mean that you have accepted the updated policy.

For any questions or complaints regarding the privacy policy, or to exercise your rights over your information, please contact the 9joya support team:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

We will process your request as quickly as possible and will endeavour to respond in Bengali.